Orders will be sent to the address that you have registered with us. When making a payment via Paypal please ensure that your address information is correct. If you want me to post to a different address please add a message on your Paypal payment so I don't have to search through emails to find the address.
All orders are posted by Royal Mail 1st Class or Next Day, depending on what you choose at checkout. This enables you to track your parcel on the Royal Mail website. We will attatch the tracking code to your Paypal transaction once it has been posted. We always obtain proof of postage. We can not be held responsible for lost, stolen or damaged packages. Once your tutu has been posted I have no control over it. If it does not arrive the Royal Mail will not even look into it until 15 working days has gone by. I can send you the proof of postage if this is the case. Always remember to have a pop into your Local Post Office as sometimes they forget to leave a card letting you know they have a parcel so it's always worth a look!
Next Day Delivery is available for Mainland UK customers (also includes Nothern Ireland, Jersey and Guernsey) They aim to deliver next day but some places may take longer to get to you, it is guaranteed within 3 working days. Cost for Next Day Delivery is more than usual postage price so please bear this in mind. You can add Next Day Delivery to your order at checkout. Please note that Next Day Delivery is more expensive if posting on a Friday. Next Day Delivery EXTRA will only upgrade your postage, it does not mean it will be posted the day after you have ordered your tutu. You can push your order to the front of the queue by purchasing the RUSH ORDER FEE on our EXTRAS. Please provide your mobile number for delivery updates.
For more information on postage check out Royal Mail website here
Over seas postage- Our standard postage added after you have added your tutu to your cart is for standard airmail. This can take upto 2-3 weeks at the longest. You can upgrade to Airsure or International Signed For (depending on your country) who estimate to have your parcel in your country within 5-7 days. Airsure is trackable online once it is in your country you can upgrade your postage on our Tutu EXTRAS section. We will send out Global Priorty if requested, but please ask for a quote.Postage costs cover prices for our mailbags, postage prices