How to Shop

How do I get in touch?
You can contact our Customer Services Department on 01827 875620
International Customers please call 0044 1827875620
or email us at honeybselection@aol.com

Opening times?

Monday

 9:00am to 5:00pm

Tuesday

 9:00am to 5:00pm

Wednesday

 9:00am to 5:00pm

Thursday

 9:00am to 5:00pm

Friday

 9:00am to 5:00pm

Saturday

 Closed

Sunday

 Closed


You can place orders online 24 hours a day, 365 days a year.

Can I collect from your warehouse?
YES, simply choose the "Collect in Person" option at check out.
We're located in Birmingham, West Midlands. UK

 

Honey B’s
Unit 6 Cheatles Bridge, Dog Lane, Bodymoor Heath, Sutton Coldfield. B76 9JD
United Kingdom

Click here for a local map


How do I search this website? 
You can search for an item in various ways until you find exactly what you’re looking for. 

We’ve designed our website to provide simple navigation and to suit your preferred choice of browsing. Select a category from the left hand menu. Each category contains various themes to refine your search.

Alternatively, if you know exactly what you’re looking for, type the product i.e. ‘Fabric’ or product code into our search box (top right of the page) and we will return you all the items related to your search. 

Once you have found what you’re looking for, simply click the ‘add to basket’ button. Once you’ve finished shopping, select ‘view basket’ and follow the step by step instructions to enter delivery and payment details to complete your purchase. 

If you are experiencing difficulties browsing our website, please contact us and we will do our very best to assist.

Do you have a catalogue I can buy from? 
With numerous products and fabric on the site at any one time and new products being added weekly, it would be impossible to produce a paper catalogue. Not only is a catalogue out of date soon after printing, think of the costs to the environment, so we want to stay environmentally friendly. Instead we believe that an up to date website is where we should focus our energy so provide our customers with the opportunity to view the latest costumes online 365 days a year.

If you have any doubts about shopping online, Honey B’s retailer we work hard to ensure our website is safe and our systems are secure to protect your purchase. 


  
Can I need to register an account to buy from you? 
Yes, by creating an account it allows you to buy from us without continually filling in details each time you shop at Honey B’s. Additional benefits allow you to review your previous orders, order tracking, and receive regular newsletters and exclusive promotional offers and discounts.

You can sign up now or begin shopping then register your details once you’ve found everything you’re looking to buy. Just follow the registration steps on screen and have a method of payment and delivery address ready. 


How do I sign up for the newsletter and promotions? 
To receive regular newsletters and latest promotions you will need to create an account with us. There is no need buy anything yet, however this will save time if you decide to purchase in the future. Alternatively you can enter your email address at the bottom of any page and choose your gender.

What methods of payment do you accept? 
We like to offer plenty of payment options, so you can use any of the cards listed below. We also accept PayPal payments.

All debt and credit card holders will be subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

We take security seriously, so rest assured that your details will be handled safely. 

 

What currencies can I use? 
You can currently pay using the following currencies 
UK Pound Sterling (GBP) 
Euro (EUR) If paying by PayPal

When will I be charged? 
If your card or PayPal method is authorised, payment will be taken immediately. You will shortly receive an email from us to confirm that payment was successful and your order has been placed with us. 
Should your card not be authorised, payment will not be taken. We will email you to let you know why the card issuer declined payment and try to assist you in making an alternative payment.

How do I change my account details? 
Once you have signed up to an account, you can login to My Account anytime you choose. If you are successfully logged in, you will see ‘Logged in as Your Name’ at the top right hand of the page. 
Here you can view or amend your password, address details and previous orders.

I’ve just placed an order; can I amend or cancel it? 
Once a payment has been taken, unfortunately it isn’t possible to amend that particular order. If however you cancelled your order at the payment stage, you can view and amend incomplete orders by logging into My Account. 

Cancelling an order under the Distance Selling Regulations 
Under the UK Distance Selling laws, you have the right to cancel your contract within 7 days of placing it with us. You must advise us of this so that we can issue a full refund however you will need to return the entire order at your cost if you have already received the goods. 
In all cases, the goods must be in their original condition and unused. We inspect all items on their return.